IMPLEMENT

TESTIMONIALS

SEASONED PROS

EFFICIENCIES

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

OUR SERVICES

Excalibur Consulting Services monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance

We identify technology, training, and processes to take your service team to the next level.

Excalibur Consulting Services

Business Consulting

PLANNING

Once we have executive buy-in, we oversee the implementation process from start to finish.

ASSESSMENT

Excalibur Consulting Services uses surveys, interviews, and observation to conduct a comprehensive service audit.

“Excalibur Consulting Services delivered everything they promised. Our customer satisfaction levels are at an all-time high!”